On the day of the purchase we will ask for 70% of the purchase price to secure the dress. Once the payment has been made the dress is taken off the shop floor. This payment is non-refundable, under any circumstances. Once the 70% payment has been made you are committed to paying the balance owed.


The final 30% payment is due at the point you wish to collect your dress and take it away from the shop. This payment is also non-refundable.


If you change your mind about your wedding dress or find that your circumstances change (i.e pregnancy) we are happy to offer alteration suggestions or an exchange in the first instance. We cannot provide a refund on the original dress if you choose a cheaper gown.

If you cannot find another gown you like you must still pay for your wedding dress in full and collect it from the shop. We will do our best to offer advice on how to re-sell your gown to recuperate some of the cost.

In the very unfortunate circumstance that you cancel your wedding you must still pay for your dress in full and collect it from the shop.


We endeavour to make sure our gowns are in the best possible condition for purchase, however, due to the nature of vintage wedding dresses any gowns purchased from us are bought 'as seen'. We cannot provide refunds on the basis of flaws that have been noticed after the purchase.

If there are any repairs that need doing or stains that need removing before you collect the dress we will do this free of charge. If we are unable to repair or remove a stain we will make you aware of this during the appointment.


We endeavour to make sure our dresses are in a good, clean state at the time of purchase. Many of our dresses have been through a dry cleaning process before they are put on sale. If you would like us to dry clean your dress again before you collect it there is an additional charge of £75.00.


Alteration costs are not included in the total cost of your wedding dress purchase. Alterations are a separate agreement between yourself and our recommended seamstress and fees must be paid directly to her. Heartfelt Vintage Ltd will not be held responsible for alteration problems should they arise. 


In cases where you live far away you are welcome to take your dress away and use your own reputable seamstress.